1. Introduction

Welcome to ProDesk ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

For privacy-related concerns, contact:

Business Name: ProDesk

ABN: 80 694 225 632

Registered Address: Australia

Email: luckshan@prodesk.au

2. Information We Collect

2.1 Personal Information

We collect:

Identity Details: First Name, Last Name, Date of Birth

Contact Details: Mobile Number, Email Address, Physical Address

Technical Data: IP Address, Cookies, Tracking Data

Business Information: Details related to the services we provide

2.2 How We Collect Personal Information

Direct interactions (website forms, emails, phone calls, messages)

Automated technologies (cookies, tracking tools)

Third-party integrations (Cliniko, Make.com, GoHighLevel)

2.3 Cookies & Tracking

We use cookies and tracking for functionality and remarketing. You can manage preferences through browser settings or contact us to opt out.

We track:

Website usage and engagement metrics.

Ad and marketing effectiveness.

Device information and IP logs.

3. How We Use Your Information

Providing Services: Delivering automation solutions.

Service Improvement: Enhancing customer experience.

Marketing & Analytics: Personalized ads and tracking.

Legal Compliance: Fraud prevention, security.

Legal Basis (GDPR & CCPA)

Contractual Necessity: Essential service-related data processing.

Legitimate Interests: Improving and marketing our services.

Legal Obligations: Compliance with laws.

Consent: Opt-in marketing communications.

4. Data Storage & Security

4.1 Where We Store Data

GoHighLevel (U.S.) – Privacy Policy

Make.com (EU & U.S.) – Privacy Policy

ProDesk internal servers (Australia)

4.2 Security Measures

TLS 1.2/1.3 encryption (data in transit & at rest)

Access controls & two-factor authentication

Regular security audits

4.3 Data Retention Policy

Customer Account Data: Retained for 7 years after the last interaction.

Marketing Data: Retained for 3 years from the last engagement.

Legal Compliance Data: Retained per regulatory requirements.

5. Third-Party Sharing

We share data with Cliniko, Make.com, and GoHighLevel.

These providers may use sub-processors in multiple locations (please check their privacy policies).

No unauthorized third-party data sales.

6. Automated Decision-Making & Tracking

We use AI-based marketing analytics.

Decisions made do not have legal consequences but influence targeted advertising.

You can contest decisions by contacting us.

7. Security Breaches & Notification

If a breach occurs:

We investigate and contain it immediately.

We notify affected users via email/SMS within 72 hours.

We offer mitigation steps, such as password resets.

We report severe incidents to regulatory authorities.

8. Your Rights

GDPR Rights (EU, UK users)

Access: Request a copy of your data.

Correction: Update incorrect details.

Deletion: Request data erasure.

Restriction: Limit processing of certain data.

Objection: Object to direct marketing or profiling.

Data Portability: Request data in machine-readable format.

CCPA Rights (U.S. users)

Right to Know: What data we collect and share.

Right to Delete: Request removal of your personal data.

Right to Opt-Out: Stop the sale of personal data.

Right to Non-Discrimination: No penalty for exercising privacy rights.

For requests, contact luckshan@prodesk.au.

9. Children’s Data Protection

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. International Compliance & Data Transfers

We comply with:

Australian Privacy Act 1988 (Cth)

GDPR (EU & UK Data Protection Act 2018)

CCPA (California Consumer Privacy Act)

PIPEDA (Canada)

International Data Transfers:

EU-U.S. Standard Contractual Clauses (SCCs) for GDPR compliance.

U.S. Privacy Shield framework alternatives for data protection.

11. Privacy Complaints & Disputes

We acknowledge complaints within 5 business days.

We aim to resolve issues within 30 days.

Escalations can be made to the Office of the Australian Information Commissioner (OAIC) or other applicable regulatory bodies.

12. Policy Updates

We update our Privacy Policy annually and notify users via email and website updates.

For inquiries, contact luckshan@prodesk.au.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

ProDesk – Committed to Protecting Your Privacy.